The NEW World Fuel | UVair Fuel Program
The UVair Fuel Program is now part of World Fuel Network’s portfolio of products and services, and we welcome the UVair cardholders. This page is your central information source for the transition and will be updated on a frequent basis. Please contact us with any comments or questions by using the button below or contact your sales representative.
Need assistance with fuelings? Contact Global Fuel Logistics at +1 305 428 8010 or +1 800 345 3818.
For FBOs and Merchants, please contact your FBO and Airport Solutions Sales Team or Client Support for the latest information.
You may have been directed to this page from uvair.com. If you are looking for Universal Weather and Aviation's site, click the button below.
Changes at a Glance
- Your existing UVair card is accepted across the globe as it is today.
- You may be issued a new World Fuel | UVair card, which you will be receiving in the mail soon.
- If you are an existing World Fuel Contract card holder, both cards work.
Cards
- Your existing UVair card is accepted across the globe as it is today.
- You may be issued a new World Fuel | UVair card, which you will be receiving in the mail soon.
- If you are an existing World Fuel Contract card holder, both cards work.
- Your UVair invoices now come from World Fuel Services and may include a new Remit To address. Please review your Remit To address upon receiving your first invoice.
- If you are new to World Fuel, you will receive a different invoice format than what you receive today.
- If you currently have a World Fuel account, all transactions are on the World Fuel invoice format.
Invoices
- Your UVair invoices now come from World Fuel Services and may include a new Remit To address. Please review your Remit To address upon receiving your first invoice.
- If you are new to World Fuel, you will receive a different invoice format than what you receive today.
- If you currently have a World Fuel account, all transactions are on the World Fuel invoice format.
You have multiple ways to quote and set up fuel time in real-time. For full service fuel quote and set up, call our 24/7 Global Fuel Logistics team to secure fuel anytime, anywhere. For self-service, use myWorld Web to quote & set up fuel in real-time or view invoices on any device.
North America: + 1 305 428 8010 or + 1 800 345 3818
Central & South America: +506 2520 9300
Europe: + 44 207 808 6999
Asia: + 65 6215 6933
Dispatch
You have multiple ways to quote and set up fuel time in real-time. For full service fuel quote and set up, call our 24/7 Global Fuel Logistics team to secure fuel anytime, anywhere. For self-service, use myWorld Web to quote & set up fuel in real-time or view invoices on any device.
North America: + 1 305 428 8010 or + 1 800 345 3818
Central & South America: +506 2520 9300
Europe: + 44 207 808 6999
Asia: + 65 6215 6933
- uvGO and Registered Users who have used the portals in the last 12 months can still request quotes and order fuel via World Fuel.
- Depending on your current systems, you may have changes to your quote format, and you will still receive a price file as you normally have.
- You can now use myWorld Web - World Fuel's fuel quoting and set up web application. If you need assistance with your login or password, please contact your sales representative or email [email protected].
Technology
- uvGO and Registered Users who have used the portals in the last 12 months can still request quotes and order fuel via World Fuel.
- Depending on your current systems, you may have changes to your quote format, and you will still receive a price file as you normally have.
- You can now use myWorld Web - World Fuel's fuel quoting and set up web application. If you need assistance with your login or password, please contact your sales representative or email [email protected].
- Your sales representative may have changed. They will be in contact with you soon and can answer any questions that you have.
- Your contact email addresses and phone numbers have changed. Please view the contact section on this page.
- If you have any questions, please use the button below and a member of our team will be in contact with you shortly.
Customer Service and Support
- Your sales representative may have changed. They will be in contact with you soon and can answer any questions that you have.
- Your contact email addresses and phone numbers have changed. Please view the contact section on this page.
- If you have any questions, please use the button below and a member of our team will be in contact with you shortly.
Your sales rep is your primary contact. There are multiple ways for you to contact us with questions, comments, or issues. Contact Global Fuel Logistics for any fueling need, email us at [email protected], fill out the Submit Your Questions form, or contact your sales representative.
If you have any questions, please use the button below and a member of our team will be in contact with you shortly.
Available Cards
To minimize impact on your business, we are accepting multiple card types for the near future.
Use our FBO locator tool to search for FBOs and merchants, card acceptance, log in for fuel pricing, and more.
Use our Card Validation Tool to validate the World Fuel Contract, World Fuel | UVair Contract, or AVCARD® by World Fuel cards.
Easy Fuel Quoting and Set Up
You have multiple ways to quote and set up fuel time in real-time. For full service, call our 24/7 Global Fuel Logistics team to secure fuel any time, anywhere. For self-service, use myWorld to quote & set up fuel or view invoices on any device.
North America: + 1 305 428 8010 or + 1 800 345 3818
Central & South America: +506 2520 9300
Europe: + 44 207 808 6999
myWorld Web integrates the tools customers use most under a single sign-on. Our customer portal dramatically improves fuel quoting, setup, and access to invoices. myWorld Web is free to World Fuel customers. If you have any questions or need assistance with your login or password, please contact your sales representative.
Updated Invoice
Invoice Updates
1. Co-Branding: Title shows World Fuel | UVair under the legal entity name
2. Remit To: This will be different from invoices received from UVair; customers will need to send payments here and update their records.
New Options for uvGO and Registered Users
If you previously used the uvGO or Registered Users applications, please contact your World Fuel Services sales representative or email [email protected] for new options to access online fuel quoting and ordering.
World Fuel | UVair Fuel Program FAQs
We have put together a list of the most frequently asked questions regarding the new World Fuel | UVair Fuel Program. If you have a question that is not answered below, please submit it here and a member of our team will be in contact with you shortly.
Setting Up Fuel
Who do I contact to set up fuel?
You can set up fuel in one of four ways:
- Contact the Global Fuel Logistics team at +1 800 345 3818 (option 3) or +1 305 428 8010
- Email the team at [email protected]
- Contact your sales representative
- Log in to myWorld Web - our customer portal for fuel quoting, setup, and access to invoices. If you have any questions or need assistance with your login or password, please contact your sales representative.
I called Universal for fuel and the call was transferred to World Fuel. Why?
World Fuel Services acquired the UVair Fuel Program from Universal Weather and Aviation. You will find you receive great service, consistent fuel supply at competitive prices, and a host of additional functionality and benefits like Rewards points that you previously did not have access to. For more information, please contact your sales representative.
Why am I getting two emails every time I request fuel?
Our process is to send a confirmation to you when your request is received and another when it is processed. When the sales order is created, our system automatically sends the PDF of the order to you; therefore, you receive two messages.
When I call the numbers on the back of my cards, which option gets me to Fuel Dispatch?
Option 3 will connect you to a dispatcher.
The numbers on the back of your UVair card will work to contact the World Fuel Global Fuel Logistics team.
Cards
How do I report a lost or stolen card?
You can contact us in one of three ways:
- Contact the Global Fuel Logistics team at +1 800 345 3818 (option 3) or +1 305 428 8010
- Email the team at [email protected]
- Complete the Report Lost Card form on the website at https://www.wfscorp.com/en/report-lost-card
What happens if my card gets declined?
To manage your current fueling, contact Global Fuel Logistics at +1 800 345 3818 (option 3) or +1 305 428 8010 or email [email protected].
To understand why your card was declined, contact your sales representative.
How are disputes of unauthorized charges handled?
These should be reported to and will be handled by your sales representative and collector.
Why am I receiving two fuel confirmation emails instead of one?
UVair only provided the fuel release. You now receive two messages - one contains the PDF of the Sales Order (SO) and the other is an email from World Fuel's Global Fuel Logistics team confirming that the fuel has been arranged.
Where are my cards accepted?
UVair Fueling Cards will continue to be accepted in all locations they are today.
Will I be given an AVCARD since World Fuel issues those, too?
If you would like to open an AVCARD account, reach out to your sales representative for more details on how to apply for one.
Pricing
I haven’t received the pricing file.
Contact your sales representative and they will address any issues.
I haven’t received my contract price updates.
Price Notification Reports are managed by your sales representative. Reach out to him or her for more information.
Quote
How can I quote fuel?
There are two primary methods to quote fuel either through Global Fuel Logistics or the myWorld applications.
- Contact Global Fuel Logistics at +1 800 345 3818 (option 3) or +1 305 428 8010 or email [email protected].
- To get access to myWorld applications, contact your sales representative.
Invoice and Credit
I have questions concerning my invoice. Who do I call?
If you have any questions about your invoice, payment, or statement, contact your sales representative or collector.
If your question relates to an order filled by UVair before March 4th, you will need to contact Universal directly.
Where will invoices come from?
You will be invoiced by World Fuel Services for transactions completed after 00:01 March 4th. Please note that depending on the location where you purchase fuel, the World Fuel legal entity issuing the invoice and remit to address for payment could vary.
If you have any further questions, please contact your collector or sales representative.
Who should be contacted to resolve any fuel charge disputes?
You should contact your assigned collector. They are responsible for managing all fuel charge disputes.
If it’s about an order filled by UVair before March 4th, you will need to contact Universal directly.
What happens to existing fuel orders I have?
Upon closing, all open orders will be transferred to and fulfilled by World Fuel. This will be handled by Universal and World Fuel. You don’t have to do anything.
Does my credit line stay the same?
All new customers to World Fuel will have a similar credit line to what they currently have with Universal. The World Fuel Credit Team is quickly reviewing all new accounts and your sales representative will communicate any adjustments.
Tax
Why is World Fuel charging me different taxes? I used to be exempt, why am I not now?
This could be caused by a number of different factors. If you are experience an issue, contact your sales representative who can assist you.
Apps
How do I get login credentials for myWorld?
Contact your sales representative who can help you with this request.
I used to be able to access fuel within uvGO, but I can’t now. Why?
Contact Global Fuel Logistics at +1 800 345 3818 (option 3) or +1 305 428 8010 or email [email protected].
I am having trouble logging into uvGO, but I can’t now. Why?
Contact Universal® Customer Care at [email protected] or +1 713 378 2778.
